Booking & Payment Information

• Monthly plans are payable in advance.
• Students are allocated a regular weekly time slot.
• Sessions may be rescheduled with at least 24 hours' notice.
• Missed sessions without prior notice cannot be refunded or rescheduled.
• If the Learning Support Specialist is unavailable due to unforeseen circumstances, the session will be rescheduled.
• Additional sessions may be booked, subject to availability, to provide targeted support before examinations, assignment deadlines or other important assessments.

For more details, please refer to our FAQs and Policies.

Online Session Expectations

To help every session run smoothly and provide the best learning experience, we kindly ask that students:

• Join the session on time and be ready to learn.
• Attend from a quiet, distraction-free environment where possible.
• Have a stable internet connection and a charged laptop or computer.
• Treat everyone with respect, kindness and courtesy throughout the session.
• Participate to the best of their ability and communicate if they need a break or additional support.
• Have any required learning materials available before the session begins.